ICS Global Soft


Customer Relationship Management (CRM)

ICS engaged with the client and was able to quickly turn around and provide solutions to the users and stakeholders. Our solution included: Customer relationship management (CRM) manages your business’s single most important goal – satisfying your customers. A highly effective customer relationship management system will encompass and enhance all aspects of customer interface, from sales and marketing to customer services: existing relationships become stronger and new client relationship evolve more quickly-all over requirement of business success. ICS leads salesforce to a global industry leader whose expertise in client relationship management is peerless.

Our technology and customer management software is specifically designed to bring increase simplicity, efficiency and visibility to your enterprise. As cloud computing providers, we offers CRM services as service with our platform as a service. So, that we can multitask and kepp track of the customers and your budget at the same time- a must in today’s economy.

Better CRM from Salesforce

Faster. Cheaper. Easier. Better. Salesforce takes your business to the next level. Salesforce’s customer relationship management software instantly streamlines and automates your business processes. By creating infrastructure-as-a-service, your business allows sales, marketing, and support teams to work in sync and see important sales and customer data with more width and breadth, freeing them up to generate new clients and better service existing ones.

ICS effective customer relationship management solutions help keep your sales reps and marketing team focused on filling the sales pipeline and generating revenue – not manually tracking sales leads. By allowing your team to market through multiple channels and view all account-related information and activities, Salesforce Customer Management Software reveals what works and what doesn’t – and converts your leads into clients more often, more quickly.

Client Relationship Management Solutions for Activity Management.

By showcasing customer transactions and important information about your client contacts, CRM helps your business respond confidently to customer enquiries and manage follow-up actions more efficiently.

Client Relationship Management Solutions for Service & Support.

CRM enhances your ability to provide an excellent customer experience: allowing you to collate customer support requests from various channels, assign teams and agents more efficiently, access the best solutions to customer problems, boost support cases, direct customers towards web-based solutions and quickly highlight where your service can be improved.

CRM solutions offer a plethora of tools and options to help your business shine: partner/channel management, web communities, award-winning interfaces, point-and-click customisation, and seamless CRM integration at Salesforce. The tide of contemporary business culture is turning away from traditional customer relationship management software, which is expensive to install and maintain, and opting for web or hosted relationship management instead.

Sales Force provides Sales-as-a-Service (SaaS) that excels at sales tracking, measuring and organising your business, yet remains enticingly cost effective.
Cloud Computing is the revolutionary new way to deliver software to businesses in the Third Millennium – over the net. With no software or hardware to buy, install, maintain, or upgrade, the much more compelling cloud computing model is transforming the customer relationship management market into a rental model – permanently.